Instant Crash

[rabanastre]

When I try to open the game from Steam it’ll open, the window goes white, then changes to black, and then crashes. “Oort Online has stopped working” and wants me to check online for a solution.

If I ‘view problem details’ this comes up:

Problem signature:
Problem Event Name: APPCRASH
Application Name: oortonline.exe
Application Version: 0.1.0.0
Application Timestamp: 54d0ad63
Fault Module Name: atio6axx.dll
Fault Module Version: 6.14.10.12337
Fault Module Timestamp: 51ae6b43
Exception Code: c0000005
Exception Offset: 00000000007fb56c
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: b5fb
Additional Information 2: b5fb5f0e38fec577b92faeaa80dc873c
Additional Information 3: baa8
Additional Information 4: baa81e5143cc925976c44288324cbf92

I bought this game December 24th of last year, and I haven’t been able to play it since. I’ve tried reinstalling multiple times now, I’ve tried checking online. Paid $50 for this game and I feel like I wasted that money, as of now. Thanks in advance for any replies/fixes.

[rabanastre]

I have an AMD Radeon R9 280x GPU, AMD FX-8350 8core 4.0GHz CPU, 8GB RAM. I don’t think there should be any problem with my specs. I can play any other game, without any problems, 60 FPS.

[rabanastre]

The tblz_log.txt is:

javascriptengine_v8.cpp(581): (turbulenz::ArrayBufferAllocator::ArrayBufferAllocator)Creating 14 fast allocators
win32entry.cpp(71): (turbulenz::Win32NativeEngine::WndProc)erasing bg
tasks.cpp(17): (Tasks::Initialize)Initializing TBB task scheduler. 9 threads
turbulenz.cpp(107): (turbulenz::Turbulenz::StaticInitialize)Enabling ENGINELOG
standalone.cpp(142): (turbulenz::oortonline::GameCodeStaticInitialize) –> ENTERED FUNCTION
standalone.cpp(143): (turbulenz::oortonline::GameCodeStaticInitialize)GameCodeStaticInitialize
standalone.cpp(65): (turbulenz::oortonline::GameCode::StaticInitialize)STATIC INIT (TEMPLATE): GameCode
standalone.cpp(-1): (turbulenz::oortonline::GameCodeStaticInitialize) <– LEAVING FUNCTION
javascriptengine_v8.h(3470): (turbulenz::internal::V8TypeInitializeStatic) –> ENTERED FUNCTION
javascriptengine_v8.h(-1): (turbulenz::internal::V8TypeInitializeStatic) <– LEAVING FUNCTION
nativeplatform_steam.cpp(30): (turbulenz::NativePlatform::SteamInitialize) –> ENTERED FUNCTION
nativeplatform_steam.cpp(36): (turbulenz::NativePlatform::SteamInitialize)SteamServices::Initialize returned true
nativeplatform_steam.cpp(-1): (turbulenz::NativePlatform::SteamInitialize) <– LEAVING FUNCTION
steam.cpp(252): (turbulenz::SteamServices::GetUserDataDirectory) –> ENTERED FUNCTION
steam.cpp(-1): (turbulenz::SteamServices::GetUserDataDirectory) <– LEAVING FUNCTION
standaloneplatformreaders.cpp(622): (turbulenz::StandalonePlatform::SetHttpCachePath)HttpCache: enabled (C:\Program Files (x86)\Steam\userdata\89277651\324510\local\static-cache)
steam.cpp(252): (turbulenz::SteamServices::GetUserDataDirectory) –> ENTERED FUNCTION
steam.cpp(-1): (turbulenz::SteamServices::GetUserDataDirectory) <– LEAVING FUNCTION
standalone.cpp(158): (turbulenz::oortonline::GameCodeInitialize) –> ENTERED FUNCTION
javascriptengine_v8.h(2252): (turbulenz::JavaScriptEngine::CreateWrappedObject) –> ENTERED FUNCTION
javascriptengine_v8.h(2283): (turbulenz::JavaScriptEngine::CreateWrappedObject)new Wrapped: 125D8CB0
javascriptengine_v8.h(2317): (turbulenz::JavaScriptEngine::CreateWrappedObject)Created Wrapped (oortonline::GameCode): 125D8CB0
javascriptengine_v8.h(-1): (turbulenz::JavaScriptEngine::CreateWrappedObject) <– LEAVING FUNCTION
javascriptengine_v8.h(2252): (turbulenz::JavaScriptEngine::CreateWrappedObject) –> ENTERED FUNCTION
javascriptengine_v8.h(2283): (turbulenz::JavaScriptEngine::CreateWrappedObject)new Wrapped: 09EEBBE8
javascriptengine_v8.h(2317): (turbulenz::JavaScriptEngine::CreateWrappedObject)Created Wrapped (WebWorker): 09EEBBE8
javascriptengine_v8.h(-1): (turbulenz::JavaScriptEngine::CreateWrappedObject) <– LEAVING FUNCTION
standalone.cpp(-1): (turbulenz::oortonline::GameCodeInitialize) <– LEAVING FUNCTION
win32entry.cpp(71): (turbulenz::Win32NativeEngine::WndProc)erasing bg
engine.cpp(616): (turbulenz::StandaloneEngine::GetAndResolveLaunchURL)Using launch url: https://ga.me/games/oortonline-preview/play
uriutils.cpp(311): (turbulenz::DecomposedURL::Initialize)URL https://ga.me/games/oortonline-preview/play:
uriutils.cpp(312): (turbulenz::DecomposedURL::Initialize) url : https://ga.me/games/oortonline-preview/play
uriutils.cpp(313): (turbulenz::DecomposedURL::Initialize) file_root :
uriutils.cpp(314): (turbulenz::DecomposedURL::Initialize) game_slug : oortonline-preview
uriutils.cpp(315): (turbulenz::DecomposedURL::Initialize) game_slug_and_version : oortonline-preview
uriutils.cpp(316): (turbulenz::DecomposedURL::Initialize) use_http : true
uriutils.cpp(317): (turbulenz::DecomposedURL::Initialize) http_protocol : https
uriutils.cpp(318): (turbulenz::DecomposedURL::Initialize) http_server : ga.me
uriutils.cpp(319): (turbulenz::DecomposedURL::Initialize) http_port : 443
uriutils.cpp(320): (turbulenz::DecomposedURL::Initialize) http_server_root : https://ga.me
uriutils.cpp(321): (turbulenz::DecomposedURL::Initialize) http_server_path : /games/oortonline-preview/
uriutils.cpp(322): (turbulenz::DecomposedURL::Initialize) http_site : gamesite
uriutils.cpp(323): (turbulenz::DecomposedURL::Initialize) http_multiplayer_session:
uriutils.cpp(324): (turbulenz::DecomposedURL::Initialize) http_hub_project_version:
steam.cpp(994): (turbulenz::SteamServices::GetUserID) –> ENTERED FUNCTION
steam.cpp(1002): (turbulenz::SteamServices::GetUserID)user id: 76561198049543379
steam.cpp(-1): (turbulenz::SteamServices::GetUserID) <– LEAVING FUNCTION
steam.cpp(881): (turbulenz::SteamServices::GetAuthSessionTicket) –> ENTERED FUNCTION
steam.cpp(912): (turbulenz::SteamServices::GetAuthSessionTicket)Got auth token (240 bytes)
steam.cpp(-1): (turbulenz::SteamServices::GetAuthSessionTicket) <– LEAVING FUNCTION
steam.cpp(806): (turbulenz::SteamServices::UserStatsReceivedCB)got stats
steam.cpp(963): (turbulenz::SteamServices::GetAuthSessionTicketResponseCB) –> ENTERED FUNCTION
steam.cpp(944): (turbulenz::SteamServices::AuthSessionTicketMakeCallbacks) –> ENTERED FUNCTION
steam.cpp(949): (turbulenz::SteamServices::AuthSessionTicketMakeCallbacks)making callback (true) …
steam.cpp(-1): (turbulenz::SteamServices::AuthSessionTicketMakeCallbacks) <– LEAVING FUNCTION
steam.cpp(-1): (turbulenz::SteamServices::GetAuthSessionTicketResponseCB) <– LEAVING FUNCTION
engine.cpp(1673): (turbulenz::StandaloneEngine::DownloadCode)GameCodeURL : https://d36kx37nk0bz9z.cloudfront.net/UmphmIBEptbV_zL9/j/-QF6T2z2ONz5Pg6wX8XGUow-ExVrglDvtpzcqGfdIE5c28d.tzo
engine.cpp(1674): (turbulenz::StandaloneEngine::DownloadCode)GameCodeForceCache: true
engine.cpp(1700): (turbulenz::StandaloneEngine::RunCode)Code data is .tzo
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: standalone startup…
turbulenz.cpp(775): (turbulenz::Turbulenz::SetProperty)VMath object set. MathDevice will be overridden.
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: multiplayer.session.join
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: StandaloneBridge._initialize: starting.
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: _initialize: calling _handleFetchStoreMeta to prime meta data
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeHandleFetchStoreMetaFn: enter
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeAjaxFn: url: /api/v1/store/items/read/oortonline-preview
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeAjaxFn: method: GET
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeAjaxFn: url: /api/v1/store/currency-list
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeAjaxFn: method: GET
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: nativeOnReadyFn: ready: true
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: checkMetaAndNative: not ready (metaReady: false, nativeReady: true)
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: StandaloneBridge._initialize: finished init
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: config.set
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeEmitFn: config.request()
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeHandleConfigRequestFn: enter
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeEmitToGameFn: emitting: config.set, {“mode”:”plugin”}
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: bridgeservices.response
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: bridgeservices.sync.start
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: bridgeservices.sync.end
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: bridgeservices.offline.start
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: bridgeservices.offline.end
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: onCurrencyInfoFn: got currency: {“currencyName”:”US Dollar”,”alphabeticCode”:”USD”,”numericCode”:840,”minorUnitPrecision”:2}
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: onStoreItemsFn: got item data: {“items”:{},”resources”:{}}
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeEmitToGameFn: no listener for store.meta.v2 adding to pending list
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: onMetaReadyFn: meta data is ready
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: nativeOnReadyFn: ready: true
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: checkMetaAndNative: meta and native ready
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: onMetaAndNativeReady: all ready. consuming purchases …
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: checkMetaAndNative: meta and native ready
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: onMetaAndNativeReady: all ready. consuming purchases …
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: nativePurchasesQueryFn: 0 nativePurchases: []
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: _consumeExistingNativePurchases: 0 purchases remaining
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: _consumeExistingNativePurchases: finished
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: nativePurchasesQueryFn: 0 nativePurchases: []
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: _consumeExistingNativePurchases: 0 purchases remaining
consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: _consumeExistingNativePurchases: finished
networkdevice.cpp(224): (turbulenz::NetworkDevice::Initialize)certificate path: F:\Steam\steamapps\common\Oort Online\ca-bundle.crt

[James]

Can you email the latest log file to oortonline@turbulenz.com ?

The log is located here: %LOCALAPPDATA%\Turbulenz\Oort Online\oortonline_log.txt

[James]

Can you also confirm the exact version of the graphics drivers you have installed?

(I’m asking this because the crash is coming from within your ati graphics driver.)

• This reply was modified 9 years, 1 month ago by James.

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