Random crash with the Steam Version

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    • November 9, 2014 at 2:13 pm #4920
      Ardos
      Member

      I’ve been having random crashes with the native version. Like with my previously reported bug, the client just closes without an error message.

      So far I haven’t been able to determine a particular pattern to the crashes.

      Computer specs:

      i7-2600 @ 3.40GHz
      16GB DDR3 RAM
      GTX 560 Ti with the latest driver (344.60)
      Windows 8.1 Pro x64

    • November 10, 2014 at 2:35 pm #4931
      Hyrius
      Member

      How did you get the Steam client? Am I going to receive a key before Early Access release?

    • November 10, 2014 at 5:28 pm #4935
      Ardos
      Member

      It was given out to a few people who sent an email in response to a tweet so that limited testing could be done. I couldn’t say if you’ll get a key before early access.

    • November 10, 2014 at 6:04 pm #4936
      Hyrius
      Member

      Oh, thank you for the answer. I hope they fix the crashes. 🙂

    • November 11, 2014 at 3:43 am #4938
      Zodurus
      Member

      I sent out an e-mail and got a key on the same day itself so yeah.

    • November 11, 2014 at 9:01 pm #4947
      Ardos
      Member

      Just reporting that I’ve had a couple of these with the version released today. Both of these happened on Hell while wandering around near the portal to Test. I had been through the portal a couple of times.

    • November 15, 2014 at 10:40 am #5122
      Ardos
      Member

      Moving this to Support now that the game is live on Steam.

    • November 16, 2014 at 12:28 am #5154
      James
      Keymaster

      Thanks – as in the other thread – we’ll enable some debugging and help track it down.

      As the app is just vanishing – it’s probably a memory issue or null pointer in there some where. Joy 😉

    • November 16, 2014 at 10:23 am #5171
      James
      Keymaster

      The game generates debugging logs in:

      Mac OS X at /tmp/tblz_log.txt
      Windows at c:\temp\tblz_log.txt

      (Assuming the folders exist.)

      Can you send a log after the game crashes?

    • November 16, 2014 at 12:35 pm #5180
      Ardos
      Member

      The game just crashed in the above manner but there is no debug text file in that (or any other) folder.

    • November 16, 2014 at 8:09 pm #5217
      James
      Keymaster

      Does the folder c:\temp exist? I think it only writes the file if the folder is already there – can you check?

    • November 16, 2014 at 8:20 pm #5219
      Ardos
      Member

      It does indeed exist. I’ve just created the tblz_log.txt file manually and will see if that makes a difference.

      Thanks for trying to get to the root of the issue.

    • November 16, 2014 at 9:19 pm #5228
      Ardos
      Member

      Just had another crash and it didn’t save anything to the file.

    • November 17, 2014 at 10:25 pm #5333
      Ardos
      Member

      The error log generated today. I’ve emailed it to the address given in the sticky.

    • November 19, 2014 at 3:54 pm #5434
      elsaraiva
      Participant

      I have the same problem… It seems like a memory issue indeed. No debug logs generated yet tho ):

    • November 20, 2014 at 4:21 pm #5503
      michaelb
      Keymaster

      There a new steam client update with release 89 that has some fixes in. Let us know if that fixes your issue.

      thanks.

    • November 20, 2014 at 9:21 pm #5520
      Ardos
      Member

      Sorry, it’s still happening. I’ve just emailed the latest crash log.

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