Instant Crash

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    • #8402
      rabanastre
      Participant

      When I try to open the game from Steam it’ll open, the window goes white, then changes to black, and then crashes. “Oort Online has stopped working” and wants me to check online for a solution.

      If I ‘view problem details’ this comes up:

      Problem signature:
      Problem Event Name: APPCRASH
      Application Name: oortonline.exe
      Application Version: 0.1.0.0
      Application Timestamp: 54d0ad63
      Fault Module Name: atio6axx.dll
      Fault Module Version: 6.14.10.12337
      Fault Module Timestamp: 51ae6b43
      Exception Code: c0000005
      Exception Offset: 00000000007fb56c
      OS Version: 6.1.7600.2.0.0.256.1
      Locale ID: 1033
      Additional Information 1: b5fb
      Additional Information 2: b5fb5f0e38fec577b92faeaa80dc873c
      Additional Information 3: baa8
      Additional Information 4: baa81e5143cc925976c44288324cbf92

      I bought this game December 24th of last year, and I haven’t been able to play it since. I’ve tried reinstalling multiple times now, I’ve tried checking online. Paid $50 for this game and I feel like I wasted that money, as of now. Thanks in advance for any replies/fixes.

    • #8403
      rabanastre
      Participant

      I have an AMD Radeon R9 280x GPU, AMD FX-8350 8core 4.0GHz CPU, 8GB RAM. I don’t think there should be any problem with my specs. I can play any other game, without any problems, 60 FPS.

    • #8404
      rabanastre
      Participant

      The tblz_log.txt is:

      javascriptengine_v8.cpp(581): (turbulenz::ArrayBufferAllocator::ArrayBufferAllocator)Creating 14 fast allocators
      win32entry.cpp(71): (turbulenz::Win32NativeEngine::WndProc)erasing bg
      tasks.cpp(17): (Tasks::Initialize)Initializing TBB task scheduler. 9 threads
      turbulenz.cpp(107): (turbulenz::Turbulenz::StaticInitialize)Enabling ENGINELOG
      standalone.cpp(142): (turbulenz::oortonline::GameCodeStaticInitialize) –> ENTERED FUNCTION
      standalone.cpp(143): (turbulenz::oortonline::GameCodeStaticInitialize)GameCodeStaticInitialize
      standalone.cpp(65): (turbulenz::oortonline::GameCode::StaticInitialize)STATIC INIT (TEMPLATE): GameCode
      standalone.cpp(-1): (turbulenz::oortonline::GameCodeStaticInitialize) <– LEAVING FUNCTION
      javascriptengine_v8.h(3470): (turbulenz::internal::V8TypeInitializeStatic) –> ENTERED FUNCTION
      javascriptengine_v8.h(-1): (turbulenz::internal::V8TypeInitializeStatic) <– LEAVING FUNCTION
      nativeplatform_steam.cpp(30): (turbulenz::NativePlatform::SteamInitialize) –> ENTERED FUNCTION
      nativeplatform_steam.cpp(36): (turbulenz::NativePlatform::SteamInitialize)SteamServices::Initialize returned true
      nativeplatform_steam.cpp(-1): (turbulenz::NativePlatform::SteamInitialize) <– LEAVING FUNCTION
      steam.cpp(252): (turbulenz::SteamServices::GetUserDataDirectory) –> ENTERED FUNCTION
      steam.cpp(-1): (turbulenz::SteamServices::GetUserDataDirectory) <– LEAVING FUNCTION
      standaloneplatformreaders.cpp(622): (turbulenz::StandalonePlatform::SetHttpCachePath)HttpCache: enabled (C:\Program Files (x86)\Steam\userdata\89277651\324510\local\static-cache)
      steam.cpp(252): (turbulenz::SteamServices::GetUserDataDirectory) –> ENTERED FUNCTION
      steam.cpp(-1): (turbulenz::SteamServices::GetUserDataDirectory) <– LEAVING FUNCTION
      standalone.cpp(158): (turbulenz::oortonline::GameCodeInitialize) –> ENTERED FUNCTION
      javascriptengine_v8.h(2252): (turbulenz::JavaScriptEngine::CreateWrappedObject) –> ENTERED FUNCTION
      javascriptengine_v8.h(2283): (turbulenz::JavaScriptEngine::CreateWrappedObject)new Wrapped: 125D8CB0
      javascriptengine_v8.h(2317): (turbulenz::JavaScriptEngine::CreateWrappedObject)Created Wrapped (oortonline::GameCode): 125D8CB0
      javascriptengine_v8.h(-1): (turbulenz::JavaScriptEngine::CreateWrappedObject) <– LEAVING FUNCTION
      javascriptengine_v8.h(2252): (turbulenz::JavaScriptEngine::CreateWrappedObject) –> ENTERED FUNCTION
      javascriptengine_v8.h(2283): (turbulenz::JavaScriptEngine::CreateWrappedObject)new Wrapped: 09EEBBE8
      javascriptengine_v8.h(2317): (turbulenz::JavaScriptEngine::CreateWrappedObject)Created Wrapped (WebWorker): 09EEBBE8
      javascriptengine_v8.h(-1): (turbulenz::JavaScriptEngine::CreateWrappedObject) <– LEAVING FUNCTION
      standalone.cpp(-1): (turbulenz::oortonline::GameCodeInitialize) <– LEAVING FUNCTION
      win32entry.cpp(71): (turbulenz::Win32NativeEngine::WndProc)erasing bg
      engine.cpp(616): (turbulenz::StandaloneEngine::GetAndResolveLaunchURL)Using launch url: https://ga.me/games/oortonline-preview/play
      uriutils.cpp(311): (turbulenz::DecomposedURL::Initialize)URL https://ga.me/games/oortonline-preview/play:
      uriutils.cpp(312): (turbulenz::DecomposedURL::Initialize) url : https://ga.me/games/oortonline-preview/play
      uriutils.cpp(313): (turbulenz::DecomposedURL::Initialize) file_root :
      uriutils.cpp(314): (turbulenz::DecomposedURL::Initialize) game_slug : oortonline-preview
      uriutils.cpp(315): (turbulenz::DecomposedURL::Initialize) game_slug_and_version : oortonline-preview
      uriutils.cpp(316): (turbulenz::DecomposedURL::Initialize) use_http : true
      uriutils.cpp(317): (turbulenz::DecomposedURL::Initialize) http_protocol : https
      uriutils.cpp(318): (turbulenz::DecomposedURL::Initialize) http_server : ga.me
      uriutils.cpp(319): (turbulenz::DecomposedURL::Initialize) http_port : 443
      uriutils.cpp(320): (turbulenz::DecomposedURL::Initialize) http_server_root : https://ga.me
      uriutils.cpp(321): (turbulenz::DecomposedURL::Initialize) http_server_path : /games/oortonline-preview/
      uriutils.cpp(322): (turbulenz::DecomposedURL::Initialize) http_site : gamesite
      uriutils.cpp(323): (turbulenz::DecomposedURL::Initialize) http_multiplayer_session:
      uriutils.cpp(324): (turbulenz::DecomposedURL::Initialize) http_hub_project_version:
      steam.cpp(994): (turbulenz::SteamServices::GetUserID) –> ENTERED FUNCTION
      steam.cpp(1002): (turbulenz::SteamServices::GetUserID)user id: 76561198049543379
      steam.cpp(-1): (turbulenz::SteamServices::GetUserID) <– LEAVING FUNCTION
      steam.cpp(881): (turbulenz::SteamServices::GetAuthSessionTicket) –> ENTERED FUNCTION
      steam.cpp(912): (turbulenz::SteamServices::GetAuthSessionTicket)Got auth token (240 bytes)
      steam.cpp(-1): (turbulenz::SteamServices::GetAuthSessionTicket) <– LEAVING FUNCTION
      steam.cpp(806): (turbulenz::SteamServices::UserStatsReceivedCB)got stats
      steam.cpp(963): (turbulenz::SteamServices::GetAuthSessionTicketResponseCB) –> ENTERED FUNCTION
      steam.cpp(944): (turbulenz::SteamServices::AuthSessionTicketMakeCallbacks) –> ENTERED FUNCTION
      steam.cpp(949): (turbulenz::SteamServices::AuthSessionTicketMakeCallbacks)making callback (true) …
      steam.cpp(-1): (turbulenz::SteamServices::AuthSessionTicketMakeCallbacks) <– LEAVING FUNCTION
      steam.cpp(-1): (turbulenz::SteamServices::GetAuthSessionTicketResponseCB) <– LEAVING FUNCTION
      engine.cpp(1673): (turbulenz::StandaloneEngine::DownloadCode)GameCodeURL : https://d36kx37nk0bz9z.cloudfront.net/UmphmIBEptbV_zL9/j/-QF6T2z2ONz5Pg6wX8XGUow-ExVrglDvtpzcqGfdIE5c28d.tzo
      engine.cpp(1674): (turbulenz::StandaloneEngine::DownloadCode)GameCodeForceCache: true
      engine.cpp(1700): (turbulenz::StandaloneEngine::RunCode)Code data is .tzo
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: standalone startup…
      turbulenz.cpp(775): (turbulenz::Turbulenz::SetProperty)VMath object set. MathDevice will be overridden.
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: multiplayer.session.join
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: StandaloneBridge._initialize: starting.
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: _initialize: calling _handleFetchStoreMeta to prime meta data
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeHandleFetchStoreMetaFn: enter
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeAjaxFn: url: /api/v1/store/items/read/oortonline-preview
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeAjaxFn: method: GET
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeAjaxFn: url: /api/v1/store/currency-list
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeAjaxFn: method: GET
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: nativeOnReadyFn: ready: true
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: checkMetaAndNative: not ready (metaReady: false, nativeReady: true)
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: StandaloneBridge._initialize: finished init
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: config.set
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeEmitFn: config.request()
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeHandleConfigRequestFn: enter
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeEmitToGameFn: emitting: config.set, {“mode”:”plugin”}
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: bridgeservices.response
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: bridgeservices.sync.start
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: bridgeservices.sync.end
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: bridgeservices.offline.start
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeOnFn: setting callback for signal: bridgeservices.offline.end
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: onCurrencyInfoFn: got currency: {“currencyName”:”US Dollar”,”alphabeticCode”:”USD”,”numericCode”:840,”minorUnitPrecision”:2}
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: onStoreItemsFn: got item data: {“items”:{},”resources”:{}}
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: turbulenzBridgeEmitToGameFn: no listener for store.meta.v2 adding to pending list
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: onMetaReadyFn: meta data is ready
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: nativeOnReadyFn: ready: true
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: checkMetaAndNative: meta and native ready
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: onMetaAndNativeReady: all ready. consuming purchases …
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: checkMetaAndNative: meta and native ready
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/L: onMetaAndNativeReady: all ready. consuming purchases …
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: nativePurchasesQueryFn: 0 nativePurchases: []
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: _consumeExistingNativePurchases: 0 purchases remaining
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: _consumeExistingNativePurchases: finished
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: nativePurchasesQueryFn: 0 nativePurchases: []
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: _consumeExistingNativePurchases: 0 purchases remaining
      consoleobject.cpp(272): (turbulenz::ConsoleObject::LogCB)CONSOLE LOG: standalone/P: _consumeExistingNativePurchases: finished
      networkdevice.cpp(224): (turbulenz::NetworkDevice::Initialize)certificate path: F:\Steam\steamapps\common\Oort Online\ca-bundle.crt

    • #8405
      James
      Keymaster

      Can you email the latest log file to [email protected] ?

      The log is located here: %LOCALAPPDATA%\Turbulenz\Oort Online\oortonline_log.txt

    • #8406
      James
      Keymaster

      Can you also confirm the exact version of the graphics drivers you have installed?

      (I’m asking this because the crash is coming from within your ati graphics driver.)

      • This reply was modified 9 years, 9 months ago by James.
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