[James]

If it was working previously then what has changed?

The game version hasn’t been update recently – and strangely the 64bit version get into the game.

My honest guess would be something has changed with your machine or OS or software setup. You’ve not switched your Steam user or something??

Without more debugging – I can only recommend making sure you restart the OS, restart Steam, uninstall the game, wipe any local content – then try again.

Sorry that this isn’t really working out the issue – but we need more debugging in the startup to give us some clues.

[James]

Hmmm x 100. This is probably going to take some more debugging and logging to really find out what is failing to initialise.

Could you quickly just try starting the game without the extra monitor enabled, and also try unplugging the controller. (Both should have absolutely zero effect – but you never know.)

At a minimum we’ll get the 64bit version polished and released quickly at the start of Jan.

[James]

Hmmm. Ok firstly – we’re really sorry that it isn’t working.

The game is failing to start really early in the initialisation process. To help us work out what is happening we need as much information from you as possible:

* Operating system and exact version.
* CPU and RAM.
* Graphics card model name and video RAM.
* Graphics driver version.
* Any special display configuration?
* Any special devices installed? Controllers? Capture cards? (Anything that we might not test against as standard.)
* Any special anti-virus, firewalls, monitoring software?

Is the computer a development machine, or just used for playing games?
Do you have any funky versions of the .Net runtime installed?

We’re going to add some more logging into the game initialisation to try and track down why it’s failing to start.

Can you confirm that the 64bit version got much further? This is really strange. It points to a setup / install issue.

[James]

The log you shared before is the output from starting the game.

The fact that the 64bit version started as expected – suggests it’s a setup issue – as both games are identical apart from the different architecture.

Could you try:

1. Deleting the tblz_log.txt file.
2. Restarting the game.
3. Share the log again.

I want to make sure that the log was for the failed starts rather than an earlier game.

Can you also describe carefully what does happen when the game starts? At what point does it fail? Do any windows get displayed? What do they contain?

I have admit this sounds like an installation issue. But if you have already reinstalled the game this might not be the case. Potentially you could try that again. Clearing the local install and resetting up the game.

Sorry it’s not working as expected.

– James.

[James]

If it’s crashing when loading chunks then you need to switch back to the default version. (You’re hitting the issue which has stopped us releasing the 64bit version.)

Maybe the standard version might work again??

[James]

Hmmm. No clues in there. I’ve asked an Elf to take a look.

Have you changed anything about the configuration of your machine?
* Different hardware?
* Different monitor configuration?
* Changed any firewall or router settings?

Assuming you have a 64bit operating system – you could give a beta of the 64bit version a try. You can accesses it with the password: oortwin64beta

This might work. If it crashes when you enter a world please switch back to the default version – as we’re still tracking down some issues before releasing the 64bit version for everyone.

[James]

Can you send us the debug logs? Description of how to get these is in the sticky post.

[James]

Hmmm – yep – it’s broken. Not sure why.

[James]

Hmm – so which beacons are missing??

Just the beacons on: agabab

I will check them.

[James]

And if you reload the world – are the edits still there?

[James]

The tiers have evolved a little since originally launched.

Originally it was only the backer (or purchaser) who got all the perks, and a collection of keys to distribute. However, we had quite a few requests from parents who wanted to buy the tiers for their kids and obviously wanted all the perks for all the instant access users. We though this was fair and changed the packs. We made a post about the change here.

Technically at the moment with the Pioneer package you would get 2 instance access keys today, then an additional 2 keys when the game hits 1.0 (the launch keys). Only the 2 instant access users would get all the perks.

So your options are:

1. Purchase a combination of the packages, for example 2x Wayfarer and 2x Explorer.

2. If you all want to be in the credits then: 2x Wayfarer and 2x Adventurer, or 4x Adventurer.

OR (something we’ve been thinking about)

3. We create a new “family pack” tier explicitly designed for a family. If we did this what perks do you think should be in a family pack?

We could offer packs of “4xFamily Pack”, “6xFamily Pack”, “8xFamily Pack” where the price improves as a bulk purchase. Maybe this would be something we could create that would also work for other groups of friends or families looking at playing Oort Online together.

What do you think? Please let me know…

[James]

Coming.

[James]

If you email oortonline@turublenz.com we can upgrade your forum to the correct title.

(The issue is that purchases on Steam are not automatically linked to your forum account on oortonline.com.)

[James]

Agreed. Sounds cool.

[James]

Everyone who purchased the game before the launch on Steam, was emailed a code at the launch. (We also followed up a week later with another round of emails reminding users who hadn’t played the game.) It may be sitting in your SPAM filter or promotions inbox. Please check these.

If you still can’t find it – please email us at oortonline@turbulenz.com and we will manually send over your code. Please make sure you share you username + email address so that we can confirm the purchase.

Thanks!

[Author]

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